Let our leading edge instructor, Jana High, give you the key information and best practices in communication, networking, conflict mediation, and development of your unique professional presence. This professional skills seminar series is specifically designed for the professional who wants to focus on key issues affecting professional image. With these tools, you will be ready to excel even beyond your expectations!

If you could increase your chances of landing the job you want or the promotion you have been waiting for, wouldn't it be worthwhile to learn:

•  Communication skills that lead to higher levels of trust and rapport with colleagues, clients, family and prospective employers.

•  Leadership approaches that include creativity and the courage to lead in times of change and stress at work and at home.

•  Business etiquette that includes timely protocol practices for the serious professional.

•  Assertive behavior modes and communication styles that facilitate management of conflict and confrontational situations with ease and efficacy.

•  Each module is approximately two hours.

COMMUNICATION : The Power of the Process

This is the Who, What, Why, and How of effective business communication. Become a "Master Communicator" by learning the characteristics of your behavioral style and that of others. Armed with this information, you develop the essence of instant trust and rapport with your colleagues, clients, family, and prospective employers. Complete the DiSC© Behavioral Personality Profile and analyze your responses to learn the keys to the art of communicating with charm, finesse, and pizzazz! ( Jana High is a certified trainer for the DiSC© Training Profile System)

COMMUNICATION : Building Connections-Developing Your Web of Champions

It's not "being in the right place at the right time" - it's creating your own right time and right place that will keep you employed and moving up the ladder. This class focuses on how to make instant and lifetime connections so, that no matter what happens to you, your company or job, you will be in demand. You learn how to network with finesse, find networking organizations, keep valuable contacts, and develop your small talk so that you communicate with confidence and be a conversational whiz!

COMMUNICATION : Negotiate Like a Pro!

Never settle for too little, never pay too much, and never give in too soon. Avoid making the mistakes that rookies make and learn how to negotiate in "non-negotiable" situations and get the best deal. Learn the Ten Key Attributes of a Negotiator, The Four Simple Steps for Power Negotiations, Discover your Negotiation Quotient, and Creating an Environment that Encourages Cooperation.

COMMUNICATION : "You Talking to Me?"
Learning to Assert Yourself During Conflict and Confrontation.

If you have ever walked away from a confrontation and said to yourself, "Why didn't I speak up? Why did I let them treat me that way?" Then this is the class for you! Starting from the premise that you can teach people how you want to be treated, we will explore specific techniques to assertively manage conflict and confrontational situations. You learn how to take back control. In this dynamic and entertaining session you will develop strategies to be both willing and able to stand up for yourself and to never be taken advantage of again!

STRESS MANAGEMENT - PUTTING IT ALL TOGETHER : Lighten Up, 101!
Skills to Reduce Stress AND Have More Fun.

Everyone faces stress . . . it's a fact of life. What you do with it makes the difference between enjoying your life or resenting it, between being challenged or being overwhelmed. The trick is to take back control! Learn to be more effective, reduce your stress and have more fun . . . and to just plain lighten up! This dynamic, inspiring and entertaining class looks at stress from a refreshing common sense point of view. It will teach you to become less vulnerable to stressful situations and see the humor that is all around!

PROFESSIONAL PRESENCE : The First Impression Will Be The Lasting Impression - Make it Right !

"You must frame your manners to the times." This is a powerful statement written more than 500 years ago by William Shakespeare and yet it holds more truth today than ever! As the world becomes more globally rich and culturally diverse, manners have changed to accommodate the times. This class will focus on bringing you up to date on business protocol for the serious professional and includes dining etiquette, e-mail etiquette, and polishing your professional appearance.

LEADING AND EXCELLING IN TIMES OF CHANGE

Experts predict that we will see more change occur in the next 25 years than seen in the last 250 years.  Such an environment is inescapable, and the stress inherent with change is inescapable also.  However, stress can be positive as well as negative.  Only when it becomes troublesome are the consequences damaging.  This seminar is designed to help organization leaders develop effective strategies for change.

HIGH-TECH ETIQUETTE FOR THE DOT.COM BUSINESS WORLD

What are your high-tech communication pet peeves?  This seminar class is designed to show the up-to-date rules of etiquette when using E-Mail, Instant Messaging, Pagers, Faxes, Caller ID, Conference Calls, and Mobile Phones. Learn the magic formula of leaving and recording a perfect voice mail message that is sure to make a positive, lasting impression every time you make or take a call. After all, whether on the phone or in person, your message could be the first impression that lasts.  Is it polished and is it professional?  This is just a small excerpt of the seminar content based on the internationally acclaimed book, High-Tech Etiquette Perfecting the Art of Plugged-In Politeness, by Jana L. High.

"PARDON ME! IS THAT BROCCOLI IN YOUR TEETH??"
A Dining Decorum Seminar

This seminar and luncheon (or dinner) is an update of basic etiquette and social manners for today's social and professional environments that can "open doors that the best education cannot."  Participants dine together practicing the use of manners appropriate in a variety of common business and social settings.  Discussion, demonstration and tips of protocol for proper seating, table talk and conversation savvy, the art of tipping, eating the difficult foods, proper use of utensils, the napkin and general rules for other common table etiquette dilemmas.  Come enjoy lunch (or dinner) as you learn (relearn) social manners and etiquette that makes a difference. 

GLOBAL GUIDELINES - INTERNATIONAL PROTOCOL

For the Business Executive traveling abroad or working with business associates, customers, or clients from other countries. What you MUST know!

TELEPHONE/TELECOMMUNICATIONS
"Help! I'm Trapped in the Abyss!"

The First Impression: Answering the phone - "Please Hold!"- Transferring the Call - Taking Messages - Ending the Call. Properly - Voice Mail.Step~by~Step including Recording Your Message and Leaving a Message.