This seminar will teach the participants how to handle the demands of their job with confidence, judgment, and professional genius. This comprehensive program will equip participants to be more productive, more valuable, and more successful.

COMMUNICATION SKILLS

The key to communication is learning the skills that will get results. We work closely with our participants to achieve better ways to communicate with their managers, coworkers, and customers.

• Cutting to the chase by recognizing the real problems and how to get the best solutions.
• How to be positive and charming while saying no.
• How to set priorities when you have multiple managers.
• How to ask for what you need without the whine, the threat, or the tears.
• Persuasive Techniques for when it's really your idea, suggestion, or proposal.
• L-I-S-T-E-N-I-N-G skills that will make you invaluable
• E-mail Excellence
• Writing skills that set you apart and make you look like Shakespeare trained you! Including Guidelines for writing letters, memos, agendas, minutes and reports that are clear, concise and user-friendly.

GENERAL IMPROVEMENT FOR THE MAGNIFICENT

• Prioritizing Multiple Tasks - all screaming ME! NOW! ME! FIRST!
• Managing Multiple Manager's Demands
• Controlling the Death of Interruptions
• Who me? I didn't do that! Learning to accept responsibility with maturity.
• It's not my job! Learning to be a true team player.
• Learn to be a master Delegator!
• Taking the lead in Problem Solving
• Decision making when it's not easy
• People Skills - Understanding personality types and their characteristics
• Solving problems and DISsolving Stress
• Be flexible with flare and willingness to change.
• Leading without being in a position of authority

POLISHING YOUR PROFESSIONAL PRESENCE
(Packaging Counts, so Dress for Success)

When you look good, you feel good. When you feel good, you perform better!

• Establishing an Impressive Image
• Develop a wardrobe that works for you
• Appropriate Attire Formal, Business, or Casual
• It's a Matter of Attitude - Body Language
• Improve your grooming routine

CUBICLE/OFFICE COURTESIES

• Courtesy for Shared Equipment
• It's MY space!
• Deflecting the Space Invader
• Visiting your neighbor
• Controlling Interruptions
• Ideas to Avert "The Drop-In Visitor"