"GOOD MANNERS WILL OPEN DOORS THAT THE BEST EDUCATION CANNOT"
What ever happened to "Please and Thank-You?" Our seminar explains why "Please and Thank You" are dying! It's important to remember...there IS a difference between etiquette and manners!

We let YOU PRIORITIZE your needs with your goals and time frame in mind. Then we design your special program! Each participant will receive a booklet/workbook.

1. PROTOCOL FOR THE PROFESSIONAL
(The General Manners)

• Proper Introductions? Look 'em in the Eye!
• The Proper Handshake Rules? The RSVP
• The Business and Social Kiss? Phones and Beepers
• The Ups and Downs of Sitting? The Door Dilemma
• The Difficult Times? The Lost Words
• Illness & Hospital Etiquette
• Expressions of Sympathy
• The Proprieties in Connection with Death
• Working with The Handicap

2. PARDON ME! IS THAT BROCCOLI IN YOUR TEETH? (Dining Decorum)

• Cocktail Party Courtesies
• Using Flatware properly...What, When, Where, How, Who...
• Pausing vs. Finished
• The Wine Presentation
• The Host with the Toast that Says the Most
• Coffee Cups - Up or Down?
• Napkin Etiquette
• The Art of Tipping
• THE DIFFICULT FOODS
  • Hors D'oeuvres
  • Soups & Salads
  • Seafood (inc. caviar, lobster, crab, clams, etc.)
  • Meats and Entrees
  • Vegetables that are difficult to eat
  • The dilemma of fresh fruit etiquette

3. GLOBAL GUIDELINES - INTERNATIONAL PROTOCOL
For the Business Executive traveling abroad or working with business associates, customers, or clients from other countries. What you MUST know!

4. TELEPHONE/TELECOMMUNICATIONS

• "Help! I'm trapped in the Abyss."
• Basics in answering the phone - "The Impression"
• "Please Hold!"
• Transferring the Call
• Taking Messages
• Ending the Call - properly
• VOICE MAIL "Step-by-Step"
  • Recording Your Message
  • Leaving a Message

5. CONVERSATION SAVVY
Developing your conversation skills is crucial to your success whether you are in a service or sales business. This portion of our seminar will cover...

• Blending your communication style with that of your Peers
• Developing your Small Talk-Ten Easy Steps
• How to "Seal the Deal at the Meal"
• The Twelve Biggest Mistakes in Conversations
• The Delivery
  

6. PROFESSIONAL PRESENCE
(Packaging Counts, so Dress for Success)

• It's a Matter of Attitude - Body Language
• Improve your grooming routine
• Develop a wardrobe that works for you
• Establishing an Impressive Image
• Appropriate Attire
• Formal, Business, or Casual

7. TREATING CUSTOMERS WITH COURTESY
"The purpose of business is to create and keep a customer. To do that, you want to do those things that will make people want to do business with you."
- Professor Leavitt, Harvard University

• You must know and appreciate the Customer's needs
• Show your Customers you care
• Build a trust between you and your Customer
• Is 99.9% Good Enough? You'd be surprised!!
• Dynamic Listening
• Hearing what they didn't say
• Listen with all 3 ears

8. CUBICLE COURTESIES

• Courtesy for Shared Equipment
• It's MY space!
• Deflecting the Space Invader
• Visiting your neighbor
• Controlling Interruptions
• Ideas to Avert "The Drop-In Visitor"