Book Description
12 Leading Experts Reveal Proven Strategies for Improving Customer Service!

The Service Path: Your Roadmap for Building Strong Customer Loyalty! shares practical tips on ways to:

• deal with difficult people
• build instant rapport
• communicate with customers
• prevent and resolve complaints
• recognize cultural needs of your customers

The Service Path is appropriate for front-line staff and their supervisors. It's also useful for trainers, consultants and customer service managers. Buy copies for yourself and your whole team today!

Jana's chapter, "First Impression...Lasting Impression: How to Create Instant Rapport and Build Strong Customer Relationships" contains:

• How to Make a Positive First Impression
  • One: Handshake and Eye Contact
  • Two: Grooming
  • Three: Attire
  • Four: Acknowledge the Customer and Be Friendly
  • Five: Be Helpful & Empathetic
  • Six: Be Responsive
  • Seven: Watch Your Attitude
• A Final Thought

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