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Book Description
Research has shown that communication skills are the most essential ingredients to success at home and in the office. Vast changes in electronic communication have impacted our fast-paced, global world. What image do you project when you write e-mail, send faxes, record voice mail or leave phone messages?

If you are annoyed by cell phones ringing in meetings, theaters, church or other inappropriate places; if you are concerned with junk, long-winded, or even offensive e-mail; if you are put off by long, cutesy voice mail or with swimming through the abyss of phone trees that waste your time, this book is for you.  It begins where other etiquette books have left off.  Being plugged-in or wireless is no excuse for being rude or inconsiderate.

High-Tech Etiquette applies the most up-to-date information on etiquette to the high tech world in a humorous, concise and clear manner.

Contents

1.  Introduction to E-Mail Etiquette

2.  The Basics of E-Mail Etiquette

3.  Common E-Mail Faux Pas to Avoid

4.  Advanced E-Mail Considerations

5.  International E-Mail

6.  Instant Messaging

7.  Emoticons

8.  Fax Finesse

9.  Cell Phone Courtesies

10. Telephone Protocol

11. Voice Mail

12. Speakerphone Savvy and Conference Call Courtesy

13. Traveling with Electronic Equipment

Appendix 1. Emoticons

Appendix 2. Shorthand Expressions

Appendix 3. Shorthand Expressions - Teen Talk

Appendix 4. General E-Mail and Internet Information

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